Solution Support

"your 24 hour, one-stop shop for all McLaren Enterprise Support"

McLaren Enterprise is a flexible but complex modular suite of engineering document control applications used to help ensure the delivery of safe, efficient and compliant projects and the management of asset operations. This highly scalable and configurable software helps ensure consistent document control processes throughout the various business process lifecycles,

You have invested significant amounts of finance and man-power effort in implementing your document management systems using McLaren Enterprise. In order to realise a return on investment it is vital that the Solution reflects the current approved business processes and as such any document management Solution requires continual attention.

The initial design of the McLaren Enterprise Solution is defined by a set of requirements, identified during a series of workshops. Once a McLaren Enterprise Solution has been implemented two common types of support issues arise:

• Technical Failures of the Solution: (e.g. McLaren Automation Server rendering MS Word document with a password set; .Net component error on client pc; email failure)
• Change in Solution Requirements: These may result from:
  • Modification of the initial business processes (e.g. the refinement of a process to take into account a new requirement)
  • The management of new meta-data components (e.g. a document category may require to be sub-divided)
  These are the two most common forms of support issues, but many others appear on a day-to-day basis.

Support issues have a direct impact on the availability of the Solution to support the continually changing business processes, and if not addressed swiftly may have a significant financial impact on your company's bottom line

For further enquiries please contact us.

Solution Support is a one-stop shop for supporting a McLaren Enterprise Solution providing you with access to consultants who will address any issue within 24 hours.