allows for users to raise and log issues and a means for support staff to manage these issues. This app includes the following:

• allows users to log issues
• notifies support staff of the issue
• allows support staff to change status and priority of issues
• allows support staff to forward the issue on to other support staff
• allows reporting on open calls or a support staff members'specific open call
• allows reporting on the resolution
• identifies the associated configuration XML changes
• manages the configuration XML updates across Development, Test and Production environments

allows for the capture and management of requirements for configuration upgrade projects. This app includes the following:

• allows users to create new Requirement Projects
• allows users to add new requirements to the Requirement Project
• allows users to organize the requirements in a configurable manner
• identifies the associated Configuration XML changes
• Manages the status of the requirements
• Allows closed Support Issues to be added

for processing documents at key dates in their whole lifecycle. On key dates a set of actions can be applied to a document. This can include:

• document retention
• notification that documents must be actioned (eg. reviewed)
• change the document's lifecycle state
• change the document's permissions given that the document was not updated
• deletion of documents
• managing associated Vault, Concurrent Project and associated Publications

ecms is now able to provide the capability to integrate McLaren Enterprise systems with other external systems and applications. Primarily this would be to provide document search and access capabilities within these external applications to the documents stored within a McLaren Enterprise controlled document repository.

• we can provide a web and/or desktop client user interface
• searches can be configured
• users can view document properties or content from the search result set